Our knowledgeable and caring team of dedicated, conscientious professionals includes psychiatrists, psychologists, social workers, licensed counselors, and licensed psychological examiners who are professionally trained to assist with the mental, behavioral, and emotional issues that affect you.

These eminently qualified professionals include clinicians specializing in areas such as Child and Adolescent Psychology, Play Therapy, Couples Therapy, Grief Therapy, and Psychological Testing.

Providers who practice at Psychology & Counseling Associates adhere to the highest standards of care in the field of mental, behavioral, and emotional health.

Click on providers’ photos to learn more about them.

The medical providers practicing at PCA are not agents or employees of PCA. They are all independent private practitioners.

Susan L. Shackelford, Ph.D.
Clinical Psychologist

Dr. Susan Shackelford is a licensed clinical psychologist who works with student athletes to enhance their performance in their sports.


Fayetteville Providers

Thalia Ballinger, LCSW
Licensed Clinical Social Worker

Thalia Ballinger is a Licensed Clinical Social Worker who has been serving individuals, couples, families, and children for thirty years.  Thalia earned a bachelor’s degree in Psychology from Rutgers University in 1989 and a master’s degree in Social Work from Virginia Commonwealth University in 1991.  She has experience providing individual, couple, and family therapy, adoption services, trauma counseling, grief support, parenting education, and family crisis intervention.  She has provided therapy for people with a wide range of issues including depression, anxiety, bipolar disorder, grief and loss, marriage and parenting difficulties, ADHD, and substance abuse. 

Counseling provides an opportunity to share hurts, fears, vulnerabilities, struggles, and failures, as well as strengths and successes, in a supportive, objective, and safe environment.  Thalia believes it is important to be compassionate, understanding, and honest as she assists clients to identify and work towards their goals for treatment.  She believes in the value, dignity, and purpose of every person and uses a variety of treatment methods to offer hope, healing, and health including solution-focused, cognitive-behavioral, family systems, and attachment-based therapy. 

Thalia has called Fayetteville, Arkansas home for over twenty years.  She is married with three children.  She and her family enjoy taking hiking and camping trips throughout the US. 


Timothy A. Cavell, Ph.D.
Clinical Psychologist

Dr. Tim Cavell is a Clinical Psychologist who uses short-term, problem-focused therapy that builds on existing strengths. He works with troubled families, strong-willed children, hyperactive students, rebellious teens, depressed adolescents, worried moms, disengaged dads, and distressed couples, as well those adults who have struggled with long-standing emotional problems. He is also trained to treat children and teens suffering from OCD. Dr. Cavell is a Professor in the Department of Psychological Science at the University of Arkansas. He has written three books: Working with Parents of Aggressive Children: A Practitioner’s Guide (2000), Anger, Aggression, and Interventions for Interpersonal Violence (2006), and You’re Not the Worst Parent in the World. Funding for his research has come from the National Institute on Drug Abuse (NIDA), the Institute of Educational Sciences (IES), and Health Resources & Services Administration (HRSA).
Dr. Cavell earned his PhD at LSU and interned at the Morrison Center for Youth and Families in Portland, OR. He and his wife, Lauri, have 3 children.

Meet TimTim's Blog
Angela C. Chapman, M.D.
General Psychiatrist, Medication Management

Dr. Angela Chapman completed her residency in adult psychiatry with an emphasis on community mental health in 1997 at the University of Arizona after graduating from the University of Arkansas for Medical Sciences. Her area of practice includes outpatient adult and older adolescences psychiatry.  She treats patients with bipolar disorder, major depression, anxiety disorders, substance abuse disorders, eating disorders, ADHD and womens’ issues. She has been board certified in general psychiatry by the American Board of Psychiatry and Neurology since 1998.

Carol Cordell, MED, LPC, NCC
Professional Counselor

Carol Cordell is a Licensed Professional Counselor and a National Certified Counselor. She has been providing mental health counseling since 2001 She joined Psychology and Counseling Associates in January of 2014. 

Her background includes residential treatment, intensive family counseling, school based mental health, individual counseling, group counseling, and relationship counseling. Throughout her career she has provided counseling and mental health services to people of all ages. 

Carol holds a bachelors degree in Psychology from the University of Arkansas and a master’s degree in Counseling and Career Development from Colorado State University. 

She believes that life is full of constant changes and you never know how you will react to a situation until it actually happens. Her hope is to help guide people through these situations providing them with a safe and comfortable environment, positive coping skills, and an increased sense of self.

Julie Council, MSW, LCSW
Clinical Social Worker

Julie Council is a licensed clinical social worker. She earned her Bachelor of Arts degree in Psychology at the University of Arkansas and received her Master of Social Work at the University of Arkansas in Little Rock. Julie has been working as a clinical social worker for 22 years.  Julie is also a professor at the UofA, School of Social work, where she serves as field instructor and internship supervisor for both bachelor level and master level social work students.  


Julie believes the most effective way to support someone seeking counseling is providing a safe space to explore the life stressors they face as well as any mental health issues they would like to address.  She is passionate about working with children and their families to overcome issues of conflict as well as address their mental health needs. Julie also enjoys working with adults struggling to adjust to or cope with life stressors. Julie utilizes evidence-based interventions to help clients develop healthy coping skills.


Julie enjoys traveling with her husband and two daughters as well as spending quality time with family at home. She spends most of her free time watching her girls play soccer, basketball, or golf, or visiting friends and family who live all over the country.  

Matthew Crouch, M.D.
Child and Adolescent Psychiatrist, Medication Management

Dr. Matthew Crouch is a child and adolescent psychiatrist. He was born and raised in Springdale where he graduated high school. He then attended Hendrix College in Conway and majored in biology. Dr. Crouch completed medical school at UAMS in Little Rock and his general psychiatric residency and child fellowship at UAMS, Arkansas Children’s Hospital, Arkansas State Hospital, and Methodist Behavioral Hospital. 

He is dedicated to improving the lives of children and their families through evidence-based psychotherapy and medication management. 

Dr. Crouch is excited to live in his home community with his wife and two children. He enjoys Crossfit, home improvement, Razorback sports and spending time with family and friends.

Sarah Gheen, LPC
Licensed Professional Counselor
Breanne Gilchrist, LCSW
Licensed Clinical Social Worker

Breanne Gilchrist graduated from Nebraska Wesleyan University with her Bachelors in Social work and her Masters degree in Social Work from the University of Kansas . She is a Licensed Clinical Social worker in the state of Arkansas.

Breanne has worked with Children, Adolescents, Families and Adults. She has worked with trauma, anxiety, depression, stress, substance abuse, mental health disorders and postpartum depression as well as and array of maternal health issues.

Breanne's welcoming demeanor allows for quick connections and open conversation. She utilizes humor and relaxed tones within her therapy. She meets clients where they are and walks along with them in their journey for self-fulfillment.

Breanne is married with three children of young children.

Courtney Goodrum, LCSW
Licensed Clinical Social Worker

Courtney Goodrum is a Licensed Clinical Social Worker with over twenty years of experience in the mental health field.   Her experience includes working in private practice, community mental health, clinical supervision, and psychiatric hospital settings.  Her areas of focus include working with children, adolescents, and adults who present with varying degrees of depression, anxiety, mood disturbances and personality disorders.  Courtney's experience also includes providing treatment to those struggling with relationship difficulties, divorce and parenting challenges.  She has also been a strong advocate for victims of sexual assault and domestic violence as a volunteer and clinician.    
Courtney received her master's degree in Clinical Social Work from the University of Arkansas at Little Rock.   Courtney enjoys spending time with her family, being outdoors, movies and music.  Courtney also understands the therapeutic value of a good sense of humor and having fun, especially with her children.

Jonna Hussey, LCSW
Licensed Clinical Social Worker
Rachel Jarchow, LMSW
Licensed Master Social Worker

Rachel Jarchow is a Licensed Master Social Worker (LMSW). She earned a Bachelor of Social Work and a Master of Social Work from the University of Arkansas.  While earning her degrees, she completed internships at Dress for Success NWA, Springwoods Behavioral Health Hospital, and Washington County Drug Court. While obtaining her Master of Social Work, she worked full-time for Arkansas Department of Corrections providing advising, advocacy, and counseling for Washington County Drug Court participants.

Rachel specializes in working with adults of various ages, genders, backgrounds, mental health, and behavioral issues. She believes in providing individualized care to each client, by bringing light to their unique strengths so they may improve their overall well-being.

Rachel approaches the counseling process from a strengths-based perspective and believes in empowering individuals to overcome personal obstacles and in improving relationships. She primarily practices Cognitive Behavioral Therapy techniques but believes an integrative approach to therapy is often necessary to see true growth and change. Rachel is passionate in helping clients reach their full potential and realize they are in charge of their own lives. She feels honored to provide support and an empathic ear to clients through negative and positive times in their lives.

Originally from Jonesboro, Arkansas, considers NWA home. During her free time, she enjoys reading, her biking on local trails, spending time with family and friends, and being at home with her cat, Merlin, and dog, Albus.

Kathy Q. Jordan, LCSW
Licensed Clinical Social Worker

Kathy Jordan is a Licensed Certified Social Worker with more than 20 years of experience in day-treatment, school-based, inpatient and outpatient settings. She has been with Psychology & Counseling Associates for over 8 years. Her background and present work include:
Cognitive Behavioral Therapy
Solution Focused Therapy
Social Skills Training
Structured Play Therapy

She works with children, adolescents and adults, focusing on the following areas:    
Autism Spectrum Disorders
Behavioral Issues 

Kathy Jordan earned a Bachelor’s of Science Degree in Psychology from Arkansas State University and subsequently completed a Master’s Degree in Social Work from the University of Arkansas at Little Rock. She has earned certifications as a Certified Autism Specialist and a Trauma Focused Cognitive Behavioral Therapist.  She enjoys outdoor activities, biking, and spending time with family and her emotional support dog.  
Kathy’s philosophy can be summarized in a quote from Loretta Gizartis: “If someone listens, or stretches out a hand, or whispers a kind word of encouragement, or attempts to understand, extraordinary things begin to happen.”

Kamie Meeks, LCSW
Clinical Social Worker

Kamie Meeks is a Licensed Clinical Social Worker focusing on children and adolescents, people with eating disorders, women’s issues, marital therapy and group therapy.

Carrie Ann Reed, LPC
Licensed Professional Counselor

Carrie Reed has been practicing as a Licensed Professional Counselor (LPC) since 2013. She works with children, adolescents, adults, families, and couples. Carrie received a bachelor's degree in Psychology and a master's in Mental Health Counseling from the University of Arkansas. She started out in an agency setting and then transitioned into private practice in 2018. Carrie is a very passionate therapist and utilizes a person centered approach, incorporated with cognitive behavior therapy with this. Carrie has a passion for helping others in overcoming mental health obstacles regarding a wide range of topics. She has lived in Fayetteville since 2004 and is married with two children. When Carrie is not working she enjoys the outdoors and spending time with her family. 

Ananda Rosa, LCSW
Licensed Clinical Social Worker

Ananda Rosa is a licensed clinical social worker focusing on adolescents, college aged youth, and families.

Chuck Shields, LPC-S, CCTP
Licensed Professional Counselor

Chuck Shields is a Licensed Professional Counselor (LPC) with over 20 years’ experience working with children, adolescents and college/young professional ages. 

He received his bachelor’s degree at the University of Tennessee at Chattanooga and two Master’s degrees at Southwestern Seminary in Fort Worth, Texas. He is a board approved supervisor with the Arkansas State Board of Examiners, and a certified clinical trauma provider for adults and adolescents with the International Association of Trauma Professionals. 

Shields worked at Cook Children’s Medical Center in Ft. Worth as a therapist. Most recently, he worked at Vantage Point/Vista as a lead therapist in the therapeutic day treatment unit. He has experience in medical, wilderness experiential, and outpatient settings. Chuck’s strongest experience is with anxiety, mood and personality disorders. 

Chuck resides in Bentonville, enjoying life with his wife and two children. He is an avid trail runner and tells corny jokes.

Lee Walton, LPC
Licensed Professional Counselor

Lee Walton is a Licensed Professional Counselor. He has been in private practice since 2010 and graduated with a Master of Arts with honors in Community Counseling from Regis Jesuit University of Denver.

His area of expertise includes:

  • Depression
  • Anxiety
  • Self Esteem
  • Spirituality
  • Grief & Loss
  • Childhood Trauma
  • Sexual Trauma
  • Life Transitions
  • Relational and Family of Origin issues
  • Personality and Mood Disorders

Lee works with adult individuals and engages counseling using a client centered style at a pace that is personable and comfortable for his clients. The foundation for Lee’s approach to healing is Jungian Psychology based on the work of Carl Jung.  As Jung discovered, Lee also believes that psychological distress is a result of a psychic imbalance that is experienced consciously as feelings of alienation and isolation from within one’s self. The imbalance affects and distorts our ability to think rationally, to feel stable, and work productively. It sabotages how we relate to others by threatening self expression and creating thoughts and fear of judgment, rejection and betrayal. Jung believed that by healing this rift through self-exploration, we come to know and accept our self and in doing so become genuinely open to others and the effects of the world around us.

Lee applies an integrated approach based in Jungian Psychology with other modalities that he considers work well collaboratively such as Gestalt and Narrative therapies. Collectively, these modalities incorporate the dynamics of body and mind in the process of healing. Symbolically, the body and mind represent the unconscious and conscious polarities of psychological distress.

Lee is married and has three adult children. He enjoys gardening, backpacking and fly fishing. He is a member of the American Counseling Association, NWA Friends of Jung and the CG Jung Society of Colorado.

“I can help you explore the sources of suffering that lead to understanding and acceptance which evolve toward a greater authentically lived life. As your counselor, my goal is to help you uncover repressed, misplaced potential to lead a life that is worth celebrating. While we can't change difficult situations of the past, we can work together to better understand and resolve challenges in your life today. By applying complementary therapeutic approaches, we will unearth long-standing negative perceptions that may be holding you back from experiencing a more fulfilling and meaningful life.”

Danell Will,LPC
Licensed Professional Counselor

Danell Will is a Licensed Professional Counselor (LPC) who graduated from the University of Nebraska at Kearney with a Bachelor of Science in Family Studies and a Master of Science in Education in Clinical Mental Health Counseling. She has experience working with adolescents and adults struggling with various issues including major mental illnesses, life adjustment, significant crisis, relationship problems, and identity formation in both inpatient and outpatient settings. 

Danell uses an integrative model of counseling, incorporating a variety of therapeutic theories into her strengths-based and person-centered approach to target each client’s specific goals with empathy and unconditional positive regard.  She is also trained in Eye Movement Desensitization and Reprocessing (EMDR), which is an evidenced-based technique that can help people overcome negative side effects and emotional distress from trauma and disturbing life experiences.  She is passionate about helping individuals successfully navigate life and reach their full potential and she strives to make each client be able to recognize their personal worth and resiliency. In her free time, she loves to travel with her husband and daughter. She also enjoys hiking the beautiful trails around NWA and is constantly on the hunt for the perfect cup of chai tea.

Rogers Providers

Kristy Bailey, LPE
Psychological Examiner

Kristy Bailey is a Licensed Psychological Examiner who provides testing and assessment services to adolescents and adults for a variety of concerns, including learning disabilities, ADHD, and mood disorders. 

Kristy joined the PCA staff in September 2011 and also works as a psychological examiner in the Bentonville school system. 

Bailey earned her Bachelor’s degree in Public Administration at Harding University and then completed the Counseling Psychology masters program at the University of Central Arkansas. Her previous career experience included counseling and testing varying populations and issues in a community mental health center in central Arkansas. 

Kristy has three boys who keep her busy with their activities. She is active with her church and enjoys playing tennis, being outdoors, and spending time with her family.

Mallory Bockelman, MS, LPC, T-AC
Licensed Professional Counselor

“Mallory is confident in the therapeutic process as an avenue for discovering (or re-discovering) your value and capacity for growth. Mallory has a realistic and practical approach that creates a comfortable therapeutic environment. She has years of experience working with adults dealing with a variety of circumstances including bipolar disorder, depression, anxiety, post-traumatic stress, life transitions, relationship issues, self-esteem, adjustment, and identity formation.

She has specialized clinical training in EMDR which is an evidenced based practice for treatment of PTSD, distressing life events, and trauma. Working through trauma is a delicate process, and Mallory has experience in assisting clients in healing from the past when they are ready. 

Mallory desires to partner with you as you engage with the hardships that life has thrown your way. You don't have to continue struggling alone. Mallory will hold hope for you in the hard times and encourage you forward as you achieve your goals. Personally, Mallory enjoys being outdoors, travel, rock climbing, and Netflix. She also enjoys being with family and friends and spoiling her rescue dog.” 

Lisa Fields, APRN, CNP
Psychiatric Nurse Practitioner, Medication Management


Lisa is a nationally certified and licensed as both a Psychiatric Mental Health Nurse Practitioner and Pediatric Nurse Practitioner.  Native to Northwest Arkansas, she has been providing care to children and families in Arkansas and Texas for the last 15 years.
She received her Bachelor of Science in Nursing from the University of Arkansas, Fayetteville. During her Master’s Program at UAMS in Little Rock she was inducted to Sigma Theta Tau the Nursing Honors Society.  She completed her post-master’s work at UAMS as well.
She has taught nursing students at the University of Arkansas and has continued to train and empower her fellow nurses with mentorship and providing clinical education.  She is thrilled to serve her hometown and Northwest Arkansas.   She enjoys hiking, kayaking, running, and spending time with her family.  She looks forward to meeting you and your family. 

Kelly Gray, LCSW
Licensed Clinical Social Worker

Kelly Gray - I am a Licensed Certified Social Worker with over 10 years of experience in mental health care.  I obtained my undergraduate degree in psychology from the University of Arkansas and followed with a Master’s Degree in Social Work. 

I love helping others reach their full potential and offer a compassionate and casual style of practice.  I am honored to help my clients through difficult challenges and help them carry their burdens.  I believe that everyone can reach the answers they need; sometimes we just need a little guidance along the way.  I work with a wide array of struggles including anxiety, panic, mood disorders, trauma, grief, and adjustment. 


Nicole Hill, LPC
Licensed Professional Counselor

Nicole Hill is a Licensed Professional Counselor (LPC) and an Advanced Alcohol and Drug Counselor (AADC). She has worked with adolescents and adults struggling with various issues including post-traumatic stress, life transitions, self-esteem, depression, anxiety, anger management, personality disorders, addiction. Nicole is a strong ally for the LGBTQIA community and has knowledge and experience with the struggles that may come with being in this community.

Nicole has specialized clinical training in EMDR which is an evidence-based practice for the treatment of PTSD, distressing life events, and trauma. Working through trauma is a tough process and Nicole has the experience and advanced training in helping clients heal from the past. 

Nicole focuses on the whole person. She focuses on helping the individual see their worth and find their purpose and meaning in life. One of the most important factors in counseling is creating a positive therapeutic alliance that will help you (re)build lost connections, allowing for understanding, empathy, and a supportive environment.

She uses techniques from various sources including Adlerian Therapy, Person-Centered Therapy, Cognitive Behavioral Therapy, and Dialectical Behavior Therapy.

Personally, Nicole enjoys spending time with her family, attending college/minor league baseball games and local cultural events.


Ginah Porter, LPC
Licensed Professional Counselor

Ginah Porter is a Licensed Professional Counselor who specializes in working with children, adolescents, and adults struggling with severe mental health and behavioral issues. She enjoys working with these individuals and their specific issues including anxiety, depression, obsessive compulsive disorder, phobias, eating disorders, adjustment disorders, borderline personality disorders, schizophrenia, as well as other mental health issues.

Ginah primarily practices Cognitive Behavioral Therapy techniques bur excels at providing individualized and integrating other techniques as needed. She enjoys working with clients that feel they are not heard and need a voice. She helps her clients through many aspects of life so that they may improve their overall well-being.

Ginah completed her undergraduate degree at Arkansas State University in Jonesboro, where she majored in Psychology and minored in Music Performance in 2013. She received her Educational Specialist Degree from Arkansas State in Clinical Mental Health Counseling in 2016. Ginah is currently working towards her doctorate in Applied Behavior Analysis through The Chicago School of Professional Psychology.

Ginah completed her internships in multiple settings. She worked with ACT 911 clients through Mid-South Health Systems Opportunity House. During this time, she assisted in crisis calls/assessments with the Director of Crisis Intervention Services. She also interned in the Arkansas State University Counseling Center.

Ginah has worked with a wide variety of clients ranging from ages 4-90. She has worked in inpatient hospitals with children and adolescents in acute care as well as other outpatient and private practice settings.

Ginah lives in Bentonville with her husband and mini zoo. They love to travel and see live music anytime they can.

Sarah Saragusa, LPC
Licensed Professional Counselor

Sarah Saragusa is a Licensed Professional Counselor (LPC) with more than seven years diverse experience in private practice, agency, inpatient, and foster group home settings.

Sarah holds a bachelor’s degree in Communications and a master’s degree in Clinical Mental Health Counseling from Henderson State University. She has experience working with clients from all walks of life and age range from childhood to adult with a wide range of needs from depression, anxiety, relationship struggles, adjustment concerns, grief, and trauma.

Sarah utilizes an integrated approach to counseling and sees herself as a partner helping in the healing process. In her free time, she enjoys spending time with family watching her sons play football and being involved in her local church.

Caroline Sawyer, MSW, LCSW
Clinical Social Worker

Caroline Sawyer Caroline Sawyer is a Licensed Clinical Social Worker with 20 years of experience.  Caroline has been with Psychology and Counseling Associates for 16 years.  In private practice since 2002, she previously served as the Director Inpatient Services of an inpatient psychiatric unit.  Caroline also worked in a university counseling center and in a school counselor role for grades 7-12.  Caroline's experience has involved individual, group, and marital work with clients.  Through her experience, Caroline has developed a passion for treating trauma, anxiety, depression, grief, and adjustment disorders. 
Caroline holds a Bachelor's Degree in Social Work from Harding University in Searcy, AR and a Master's Degree from Washington University in St. Louis.  Caroline holds a Level 1 and 2 certifications in EMDR (Eye Movement Desensitization Reprocessing.) 
Caroline truly believes that change is always possible.  She believes in the power of simply being present to hear someone's story.  Caroline feels everyone deserves to be met where they are and to be heard. Life is challenging and we are here to help you navigate those challenges in a positive manner. 
Caroline is a wife and mother to two daughters. She enjoys spending her time outdoors with her family, exercising, and traveling.  

Matt Strickland, LPC
Licensed Professional Counselor

Matthew Strickland is a Licensed Professional Counselor (LPC). He earned a Bachelor of Science in Social Psychology from Park University and a Master of Science in Counseling Psychology from University of Central Arkansas. Matt completed Internships at Arkansas Family Counseling, Birch Tree Communities, and Conway Human Development Center. His previous experience includes working as a Licensed Psychological Examiner, providing counseling, psychological testing and evaluation, behavior program management, and crisis intervention to clients in a residential treatment setting, as well as working as a Licensed Professional Counselor, providing individual and group therapy to a wide range of clients in a community counseling setting.

Matt leans heavily on humanistic and existential philosophies, believing that people are free to cultivate their own ways of finding meaning, purpose, and value, and that everyone has within them the potential to reach their own unique style of greatness. He has an eclectic, creative, and spontaneous approach to the therapeutic process, utilizing techniques from a variety of sources including, Individual psychology, Analytical psychology, Gestalt psychology, Person-Centered Therapy, and Cognitive-Behavioral Therapy.

What Matt feels is most important in counseling is to foster a therapeutic alliance, which will provide an understanding, empathetic, and supportive environment where clients can explore and overcome their unique barriers in order to reach their full potential.

In his free time Matt enjoys spending time with his family, cooking, and taking advantage of the natural beauty of Northwest Arkansas.